Have
you ever purchased a Phone, or Digital Camcorder, or a Car and been asked if you would like to buy the other
attachments or extended warranty?
Or have
you ever gone to purchase a basic appliance, say a washing machine, and planned on spending say #25,000
– but instead left with a better model to meet your needs, which costs #35,000?
And
have you ever found yourself saying “sure, why not” to such offers? Even though
you didn't order or intend to order that additional item when you arrived?
The
fact is, statistically 30% of people say “yes” to these questions and the companies
effectively employing this simple strategy earn as much as 10-30% of their profits
from this time tested marketing tactic (ironically, our survey shows 88% of companies
don’t systematically use this tactic).
The
concept is called up sell or cross-sell.
Up sell is where you get the customer to purchase
more or a greater quantity of what they are ordering and cross-sell is where you get the
customer to buy an additional item or service that they did not intend to
order.
The key
to such systems involves timing, proper item selection, understanding of
marginal profit and a measurement system.
Ok, let’s start
making some money.
Do this:
Offer
10 of your customers an additional item at the point of purchase and see how many
say yes (make it a small added cost). Change the way you ask for the offer
itself.
Write
it down! I know it is simple but if you experience 2-3 saying yes and then calculate
how much that will earn you, this will get you excited to formalize a system.
Part of
my seminar benefit come Oct 29 2014 @ space fm conference hall liberty road Ibadan.
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